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Problem HELP STEAM ACCOUNT problem

Discussion in 'Counter-Strike/CS:S' started by shroud, Apr 12, 2009.

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  1. shroud

    shroud

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    ok so my steam account got hacked and i emailed steam support and they said they reset my password then they reset my question for my account to What did customer support last reset your passphrase to? what does that mean??

    Edit: hold up here is the whole thing

    Dear Steam user (account name: *****),

    This is an automated message generated by Steam account administration to help you reset your Steam password.

    Please enter the following code into the 'Verification Code' field of the 'Forgotten Password' dialog. (Enter the code exactly as written. You can use copy/paste operations to enter the code):

    *******

    Please also enter the *answer* to the following question into the 'Secret Answer' field of the same dialog:

    What did customer support last reset your passphrase to? (what does this mean??)

    IMPORTANT: Please do not reply to this message to attempt to reset your password -- that won't work. You must enter the above information into the Steam application.

    Signed,

    The Steam Support Team
    To contact us, send email to email@support.steampowered.com


    ==============
    This notification has been sent to the e-mail address you provided when you created your Steam account. For information on Valve's privacy policy, please visit http://www.valvesoftware.com/privacy.htm
     
  2. shroud

    shroud

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    no one knows? -.-
     
  3. Icedgreece

    Icedgreece

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    Ok, I would be able to help you, but I can't understand a thing you just said. From what I read, they should of given you a pass phrase, IE; 482957PF34. It might be completely different from that, but I don't know.
     
  4. HibariX

    HibariX

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    Why did you post this in the Cs-Css section? It should go to Steam Games section or somewhere else.
     
  5. Einhanderkiller

    Einhanderkiller Retired Staff Member

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    Have you used Steam Support to recover your password before?
     
  6. CampStaff

    CampStaff Retired Staff Member

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    When you are accessing a reclaimed account, Steam asks for your password and the answer to the secret question.
    In your case, it seems Steam support added a question that you must answer.

    Did support give to you this 'passphrase' in a email that came to your email account?

    If so, simply log into your account, and if you cant get into it, just click 'forgot password', then it will generate an inquiry, and submit a emial to your account, take that link it gives and that should/will log you into the account.
     
  7. Rakoen

    Rakoen

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    I hate the aacount problems!
     
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